Decorator Privacy Policy
By using the Cut & Roll platform means you're agreeing to our decorator terms and conditions, which you can read below. If you do not agree to these terms, you cannot use the Cut & Roll platform.
Cut & Roll’s business includes the supplying of decorating materials and services through a number of independent sub-contractors.
Should you have any questions, please contact our team at support@cutandroll.co.uk.
1. Definitions
1.1. In this Agreement the following words and phrases shall have the following meanings:
“Agreement” means these decorator terms and conditions.
“Content” relates to all responses, text, images, files, photos or other materials shared on the Cut & Roll platform by you or customers during the initial online quotation, completion of the project or subsequent methods of contact with Cut & Roll employees.
“Customer” means any person who submits information that can be used to obtain a quote and subsequently have a project completed through the Cut & Roll platform.
“Cut & Roll platform” means the website cutandroll.co.uk, and all the pages, content, and tools contained therein.
"Data Protection Legislation" refers to all UK laws and regulations concerning data protection and privacy, including but not limited to the UK GDPR, the Data Protection Act 2018, and guidance from the Information Commissioner's Office (ICO).
“Decorator” (“you”, “contractor”) is any business (Limited Company, Partnership or Sole Trader) that has registered on the Cut & Roll platform to undertake the works required to complete a project.
“Decorator account” means your online profile registered on the Cut & Roll platform.
“Decorator account contact” means the person who is named on the decorator account and has day-to-day control over usage of the decorator account, including activities such as communicating with customers.
“Feedback” means reviews and feedback posted by customers during a project or after a project has been completed, or reviews from your previous customers as permitted by Cut & Roll.
“Materials” means content, data or information (including trade marks and branding) you provide to us in connection with you and your services.
“Project” means the work undertaken by yourself, the decorator, as a direct result of a quote through the Cut & Roll platform.
“Project fee” means the fixed fee you will be paid for each project you complete, it is calculated based on the labour required to complete the work plus reimbursement for paint used.
"Tax" includes all forms of tax, duties, and government charges, wherever they are applied, as well as any related penalties, fines, interest, or costs.
2. Joining the Cut & Roll platform
2.1 You can apply for a decorator account on the Cut & Roll platform by completing a registration form. When you apply, we will ask you to provide information about you, your services and, to the extent applicable, your company. You will provide a form of identity that will be verified and will also provide additional information or documentation as we may reasonably request such an insurance documentation
2.2 You guarantee to us that:
2.2.1 You are, and will remain, established in the United Kingdom;
2.2.2 The information you provide in your application must be complete and accurate. You agree to promptly notify us of any changes and keep your decorator account up to date at all times;
2.2.3 You will not claim to have qualifications or expertise that you don't possess;
2.2.4 Any documents you submit to us or to the Cut & Roll platform are genuine documents or true copies of genuine documents.
2.3 We may, at any time, ask you to provide proof that the information you've given us is accurate and up to date, and that you're following this agreement. We can suspend your account until you provide this evidence, and we can terminate the agreement if you don't comply.
2.4 You allow us to collect information about you and your work, and to disclose it to tax, government, or regulatory authorities when required by law.
2.5 You will ensure that:
2.5.1 You are responsible for accurately and completely submitting all required tax and VAT documents to the relevant authorities on time
2.5.2 You must pay all due taxes and maintain accurate records that comply with legal requirements.
2.6 Cut & Roll are not liable for any loss of profit, loss of business, business interruption or business opportunity under any circumstances.
2.7 It is known to you that you are not an employee but rather an independent contractor. Taxes and insurance are your responsibility and not ours. Any legal claims or liabilities that arise from your work are your responsibility.
2.8 For the duration of this agreement and for a period of 2 years thereafter, you will maintain an appropriate level of insurance coverage which include Public Liability of at least £1 million and, where applicable, Employer’s Liability of at least £2 million. Proof of this insurance will be requested during your onboarding and throughout the course of this agreement. It is your responsibility to ensure they are up to date.
2.9 We reserve the right to decline your application to join the Cut & Roll platform
3. Use of the Cut & Roll platform
3.1 You agree to use the Cut & Roll platform to offer and perform your services and communicate with us and our customers. You will do so in a way that respects other users and does not interfere with their use of the platform.
3.2 You guarantee to us that:
3.2.1 When using the Cut & Roll platform, you are operating in your business capacity;
3.2.2 You and anyone working with you have the legal right to work in the UK;
3.2.3 You hold all necessary insurance to run your business and provide your services;
3.2.4 You will only offer services you are qualified for, and you will perform all work safely and legally;
3.2.5 You will honour your commitments to customers and their projects, completing the works as agreed with the customer
3.3 You agree to use all reasonable security practices to prevent unauthorised access or damage to the Cut & Roll platform. These practices include but are not limited to: telling us immediately if you think that your log-in details, passwords or other decorator account information is being or may be used in an unauthorised way.
3.4 Except as permitted by applicable law which you and we cannot agree to exclude, you shall not:
3.2.1 Create multiple decorator accounts for the same business
3.2.1 Copy, modify, or redistribute any part of the Cut & Roll platform or create other works from it
3.2.2 Access all or any part of the Cut & Roll platform to build a competing product or service
3.2.3 Use any manual or automated software, devices, or other processes (including but not limited to spiders, robots, scrapers, crawlers, avatars, data mining tools or the like) to scrape, harvest, or download data from the Cut & Roll platform.
3.5 We may need to take the Cut & Roll platform offline for necessary maintenance or repairs. We'll try to give you as much notice as possible. Please be aware that internet communications can sometimes be affected by factors outside of our control.
3.6 You agree to perform the required services upon acceptance of a project. However, Cut & Roll is not obligated to provide a minimum volume of work, and you are not obliged to accept any offers of work. You are free to engage with other businesses in order to pick up work.
3.7 You are responsible for providing and managing any personnel who work for you. You and your team must have all the necessary qualifications and licenses. Additional personnel must be approved by Cut & Roll prior to picking up work on your behalf.
3.8 If you accept a project but are unable to provide the services, you must promptly notify Cut & Roll, who will then manage all communication with the customer.
3.9 We reserve the right to cancel a project with you without notice. We are not obliged to tell you why the project has been cancelled
3.10 You are responsible for all content you share on the Cut & Roll platform. This content must not include any rude, abusive or offensive language. We reserve the right to cancel your decorator account if we find you have violated this policy.
3.11 In the event that you use any of the intellectual property owned by Cut & Roll other than as expressly set out in this agreement, we reserve the right to take the appropriate legal action against you.
3.12 You may use the Cut & Roll logo as long as your decorator account is active. If your account is terminated for any reason, you must remove the logo and any mention of your affiliation with us from all marketing materials within 28 days.
3.13 If you use any of Cut & Roll's intellectual property in a way not permitted by this agreement, we can suspend or terminate your decorator account and take legal action.
3.14 You will comply with all anti-bribery and anti-corruption laws and will not engage in any illegal activities whilst using the Cut & Roll platform.
3.15 You are responsible for your own health and safety and that of anyone else affected by your work. You will uphold all applicable health and safety laws
3.16 Cut & Roll will share initial details for each project prior to acceptance. These initial details set out a general description of the work required, approximate location and timelines for delivery by the sub-contracted decorator. You are then free to state whether or not you wish to complete the project through your business or through separate businesses that you wish to utilise as nominated personnel
3.17 Upon acceptance of a project, you shall provide the required services at your own risk on a sub-contract basis
4. Auditing your work
4.1 On completion of a project you will be required to submit photographic evidence to Cut & Roll so that your work can be audited. It is your responsibility to submit this evidence within 48 hours of completing the project.
4.2 Upon receipt of your submission we will review your work and determine if it has been accepted or declined. You may consider your work as accepted if you do not hear from us within 45 days.
4.3 If your work is declined it is your responsibility to return to the project and complete the necessary remediation works at your own cost within 14 days. If you cannot, we hold the option to send another decorator and will remove any costs associated with this from your project invoice.
4.4 You hereby guarantee your work for a period of 12 months after completion. Should anything arise that is covered by our guarantee we may ask you to fix it at your own cost. If you refuse we hold the option to use an alternative decorator and will seek to recover our costs from you.
4.5 All auditing content provided by you on the Cut & Roll platform in relation to completing a project is owned by Cut & Roll. You do not have explicit consent or rights to use it for your own marketing purposes but you can request to use it in this way. We are not obliged to grant your request.
5. Customer feedback
5.1 You acknowledge that you will be subject to feedback from customers if a project has been carried out. You will be offered a chance to respond to such feedback.
5.2 You are not permitted to create or obtain fake or misleading feedback, or to pay or incentivise anyone for their feedback.
5.3 You acknowledge that Cut & Roll isn't responsible for customer feedback or any harm it may cause, nor do we guarantee its legality or accuracy. However, we do check feedback to ensure it's authentic and we may remove any that appears fake or fraudulent, or at the request of the author.
5.4 Any reviews or comments made by members of the public on this website are their opinions only and do not form any part of the opinions or advice given by Cut & Roll about products or services we supply.
6. Project fees and payment terms
6.1 Your payment for each project is a fixed fee, calculated based on the labour required to complete the work plus reimbursement for paint used. This is known as your ‘project fee’
6.1.1. Labour: You will receive a fixed fee for the labour element of the project. Rate cards will vary but the amount will be known to you ahead of accepting the project
6.1.2 Paint: You will be reimbursed for the cost of the paint used to complete the project. This includes wall, ceiling and woodwork paint and covers primer and colour
6.1.3 Sundries: You are responsible for providing all sundry and miscellaneous items required to complete the project, such as surface protectors, fillers, and wallpaper paste.
6.2 For each project, Cut & Roll takes a 15% platform fee. This fee is applied only to the fixed labour portion of the project. The remaining 85% of the labour fee is your final payment for completing the project. This platform fee covers all sales, marketing, and operational costs to secure and coordinate the projects for you.
6.3 Invoices are generated after a project has been audited and signed off to the standard expected by the customer. We will settle invoices within 28 working days of being generated and we will not pay for any work completed that has not been accepted.
6.4 We reserve the right to delay the payment of invoices in the event the customer is not happy with the work undertaken.
6.5 It is your responsibility to keep a copy of all your invoices securely. Cut & Roll does not accept any responsibility for your record-keeping duties owed to any third party including, but not limited, to HM Revenue and Customs.
6.6 Any decision to issue a refund (full or partial) to the customer is made at our sole discretion and the amount will be deducted from your invoice.
6.7 Any costs associated with correcting issues resulting from your work on a project will be dedicated from future invoices.
7. Liability and claims
7.1 You confirm all projects will be completed by appropriately experienced, qualified, and trained professionals with skill, care, and diligence applied. You accept full liability if this is found not to be the case and will maintain full insurance coverage to cover these risks.
7.2 Neither party can limit their liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be legally excluded.
7.3 We are responsible for any losses you suffer due to our breach of this agreement, unless the loss was unexpected, caused by an event outside our control (like a customer's delay), or something you could have reasonably avoided. We are not liable for any loss of business, profit, goodwill, or opportunity. If there is a dispute between you and a customer, between you and any third party, you understand and agree that Cut & Roll is under no obligation to become involved.
7.4 You are responsible for any claims or actions brought against us by a third party (including a customer or regulator) that are related to your services, the content you've uploaded to our platform, or any of your actions or inactions. If we incur any costs, fines, or losses because of a third-party claim, you must fully reimburse us.
8. Confidentiality
8.1 To protect sensitive information, both parties agree to the following:
8.1.1 You or we will not share any confidential business information with others. The only exceptions are our employees or advisors who need to know the information to carry out their duties, or if we are required to do so by law or a government authority.
8.1.2 The information can only be used to fulfill our obligations under this agreement.
9. Data protection
9.1 Cut & Roll is a data controller of the personal data you provide to us and we collect about you in the course of our provision of the Cut & Roll platform.
9.2 We will process your personal data as set out in our Customer Privacy Policy, as updated or amended by us from time to time.
9.3 You agree that you shall:
9.3.1 Only use personal data shared with you, including customer data, to perform the agreed-upon services and to meet your contractual and legal obligations.
9.3.2 Use appropriate measures to keep all customer data safe and secure;
9.3.3 Not disclose the customer data to any third party other than as strictly necessary for completing a project;
9.3.4 Help us respond to requests from individuals and assist us in complying with data protection laws regarding security, data breaches, and communications with the ICO or other regulators.
9.3.5 Notify us without delay on becoming aware of any loss of, unauthorised use of or unauthorised access to any customer data.
9.4 You must immediately delete all customer information, including contact and address details, after completing the project
9.5 You are responsible for protecting the data you receive and are liable for any costs incurred from a data breach resulting from yourself or anyone who handles data on your behalf
10. Termination and suspension
10.1 We can end this agreement and your right to use the Cut & Roll platform for any of the following reasons:
10.1.1 You have breached this Agreement or any part of this Agreement;
10.1.2 You become insolvent, stop or threaten to stop your business, or if your financial situation worsens to a point where we believe you can no longer meet your obligations;
10.1.3 You receive legitimate negative feedback from customers which could expose the Cut & Roll platform to disrepute, scandal, or would reflect unfavourably on Cut & Roll's reputation or the other decorators;
10.1.4 We receive notice that you are not meeting your tax obligations.
10.2 We will give you at least thirty (30) days' notice that we are ending this agreement as set out above, unless:
10.2.1 Our legal, regulatory or tax obligations require us to end this agreement sooner;
10.2.2 We need to end this agreement immediately if we reasonably believe you pose a danger to customers or are acting fraudulently;
10.2.3 You have repeatedly breached this agreement.
10.4 You agree not to attempt to use the Cut & Roll platform after this agreement has been terminated or if your access to the Cut & Roll platform has been suspended.
10.5 Unless you have repeatedly breached this agreement or there is a legal reason not to provide specifics, you can ask for the reason why we have suspended or terminated your decorator account and/or access to the Cut & Roll platform.
10.6 You agree that Cut & Roll is not liable to you or any third party for the termination or suspension of your access to the platform.
10.7 You can stop using the Cut & Roll platform at any time. This agreement will end once you have notified us that you no longer wish to use our platform.
11. Changes
11.1 We will let you know via email about any changes we are making to this agreement, unless they are minor amendments which do not alter the content or meaning of this agreement.
11.2 We will give you more notice if any changes we are making impact how you carry out your business or services.
11.3 If you do not want to accept the changes we are making, you may end this agreement.
12. Complaints and disputes
12.1 If you have a complaint about Cut & Roll, please contact us at support@cutandroll.co.uk.
12.2 On receipt of a complaint, we will:
12.2.1 Carefully consider the complaint and, if necessary, follow up in order to adequately address any issues raised;
12.2.3 Process the complaint within a reasonable period of time taking into account the importance and complexity of the issue raised; and
12.2.4 Inform the complainant of the result of our complaint handling process. We try to resolve all complaints by amicable and reasonable discussion. If the complaint cannot be resolved in this way, you can still go to court.
13. Other important terms
13.1 We may transfer this agreement to another company, which would then be responsible for providing the Cut & Roll platform. We will notify you in writing if this happens, and the transfer will not affect your rights under this agreement.
13.2 This agreement is the complete understanding between you and us regarding the Cut & Roll platform. Both parties acknowledge that they are not relying on any statements or promises that are not included in this document.
13.3 Nobody else has any rights under this agreement. This agreement is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
13.4 This agreement is officially entered into on the date you confirm you "agree to Cut & Roll's Terms & Conditions" during the sign up process